Frequently Asked Questions
Everything you need to know about your next adventure with Eride Space.
What is the average shipping time for electric bikes and scooters?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days for delivery.
Do your products come with a warranty?
Yes, all Eride Space vehicles come with a comprehensive 1-year limited warranty covering manufacturing defects and electrical components to ensure your peace of mind.
What is your return policy for sports equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to large motorized equipment.
Are the batteries included with the electric skateboards?
Absolutely. All our electric skateboards and scooters ship with the necessary high-capacity lithium-ion batteries and a dedicated UL-certified charger.
Do you offer financing options for high-end gear?
We do. During checkout, you can select from several flexible payment providers to split your purchase into manageable monthly installments.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to our real-time tracking portal.